Privacy Policy

Effective Date : November 15, 2025

Last Updated : November 15, 2025

Managed Castle, LLC ("Managed Castle," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect only what is necessary to provide our service.

a. Information You Provide

• Account Information: Name, email address, password, and contact preferences.
• Property Information: Property addresses, maintenance schedules, documents, photos, and expenses you upload.
• Payment Information: Billing address and payment method (processed securely through third-party providers such as Stripe).
• Communication Data: Support requests, survey responses, or feedback messages.

b. Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Log files, IP address, browser type, device identifiers, pages viewed, and interactions.
• Cookies and Similar Technologies: To enable functionality, analyze usage, and personalize content. You may disable cookies in your browser, but some features may not function properly.

c. Information from Third Parties

We may receive limited information from partners such as Amazon, Google, or home-service providers when you connect their integrations (for example, syncing purchase history or calendar events).

2. How We Use Your Information

We use your data to:

• Provide, operate, and improve the Service.
• Send service updates, notifications, or maintenance reminders.
• Process payments and manage subscriptions.
• Respond to inquiries, troubleshoot issues, and provide customer support.
• Personalize user experience and provide relevant recommendations.
• Enforce our Terms of Service and comply with legal obligations.

We do not sell your personal data.

3. Legal Bases for Processing (EEA/UK Users)

If you reside in the European Economic Area or the United Kingdom, we process your information under one or more of the following legal bases:

• Contractual necessity (to provide the Service).
• Legitimate interests (to improve our offerings).
• Consent (for marketing or certain data sharing).
• Legal obligation (to comply with applicable law).

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, hosting services, analytics platforms, and customer-support tools under strict data-protection terms.
• Business Partners: With your consent, we may share data with third-party service providers (e.g., Amazon for product suggestions).
• Legal Requirements: When required by law, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We never sell personal data for monetary compensation.

5. Data Retention

We retain personal data as long as your account is active or as needed to provide services, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time (see Section 10).

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access and Portability: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request that we delete your account and data.
• Restriction/Objection: Limit or object to specific processing activities.
• Withdrawal of Consent: Opt out of marketing or revoke permissions at any time.

To exercise these rights, contact us at privacy@managedcastle.com. We will verify your identity before processing your request.

7. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

• Encryption in transit and at rest.
• Secure servers and firewalls.
• Limited employee access based on role.

While we take reasonable measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

8. International Data Transfers

Managed Castle is based in the United States. If you access the Service from outside the U.S., your data may be transferred and processed in the United States or other countries where we or our service providers operate. We use approved legal mechanisms (e.g., Standard Contractual Clauses) for international transfers.

9. Children's Privacy

The Service is not intended for individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, contact us immediately at privacy@managedcastle.com.

10. Data Deletion and Account Closure

You may delete your account and associated data at any time through your account settings or by contacting us. We will permanently delete personal information within 30 days, except as required for legal, regulatory, or security purposes.

11. Cookies and Analytics

We use cookies, log files, and analytics tools (e.g., Google Analytics) to understand usage patterns and improve user experience. You can manage cookies through your browser or device settings.

Microsoft Clarity

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

12. Communications Preferences

We may send you service announcements or administrative messages that are necessary for your account. You may unsubscribe from non-essential marketing emails by following the unsubscribe link or contacting support@managedcastle.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or app notification and reflected by the "Last Updated" date above. Continued use of the Service constitutes acceptance of the revised Policy.